SERVICE MEMBERSHIP
YOUR SYSTEM, LOOKED AFTER.
Remote support around the clock, priority on-site visits and proactive monitoring — from the team that designed and installed your home.
ESSENTIALS+
60MIN
remote response, 24/7/365
PRIORITY
30MIN
remote response, 24/7/365
PROACTIVE
30MIN
remote response, 24/7/365
SIGNATURE
10MIN
remote response, 24/7/365
01 — CHOOSE YOUR PLAN
Every plan includes 24/7 phone and email remote support
FULL COMPARISON
FEATURE
ESSENTIALS+
PRIORITY
PROACTIVE
SIGNATURE
Remote support response
60 min
30 min
30 min
10 min
24/7 phone & email remote support
✓
✓
✓
✓
Advanced remote support
Access
Next-day
Same-day
Same-day, fast lane
On-site support
—
Next-day
Next-day
Same-day
Prioritized appointment scheduling
—
✓
✓
✓
Service labor discount
—
✓
✓
✓
Proactive system monitoring
—
—
✓
✓
Night & weekend on-site visits
—
—
—
✓
02 — MEMBER BENEFITS
2.1
RAPID RESPONSE, 24/7
Guaranteed response times from our remote team every day of the year. If it can’t be fixed remotely, Advanced Support picks it up within the hour.
2.2
PRIORITY & AFTER-HOURS VISITS
Members move to the front of the schedule, with night and weekend on-site visits available for urgent issues.
2.3
PROACTIVE MONITORING
We monitor system health remotely and start troubleshooting before a problem becomes an inconvenience.
2.4
PREFERRED RATES
Members receive preferred labor rates and exclusive service discounts.
03 — TALK TO SERVICE
Not sure which plan fits? We’ll review your system and recommend one.